Warranty and Returns

1. Product Warranty

  • All computers sold by Infosfera include an 18-month hardware warranty .
  • The warranty covers manufacturing defects or hardware failures .
  • The customer should contact us via email at geral@infosfera.pt whenever they detect a problem, indicating the order number and a description of the defect.

Warranty Exclusions

The warranty does not cover:

  • Pre-installed software (e.g., Windows, Office) provided as a courtesy.
  • Consumables subject to natural wear and tear (e.g., batteries), except in cases of proven manufacturing defects.
  • Damage caused by misuse, drops, liquids, unauthorized repairs, or hardware/software modifications.
  • Software problems caused by viruses, malware, or the installation of third-party programs.

2. Return Policy

According to current legislation, the customer has 14 days after receiving the product to exercise the right of withdrawal, without needing to state a reason.

Return Conditions

  • The product must be returned in the same condition in which it was delivered , without damage or signs of misuse.
  • It must include all accessories and be properly packaged.
  • Incomplete or damaged products may be refused or subject to a deduction in the amount to be refunded.
  • The customer is responsible for the return shipping costs, except in cases of proven defects.

⚠️ Returns are only accepted after prior contact with Infosfera: geral@infosfera.pt .

3. Technical Inspection

All returned products undergo technical inspection.
Infosfera may refuse returns in the following cases:

  • Physical injuries (falls, shocks, liquids).
  • Unauthorized alterations or repairs.
  • Manipulation of hardware/software that compromises its functionality.

4. Refunds

  • After receiving and approving the return, the refund will be processed within a maximum of 5 business days , using the same payment method as the original purchase.
  • The refund will only be completed after a technical inspection confirms that the product meets the return conditions.
  • In the event of a partial refund (due to missing accessories or deductions), the customer will be informed in advance.

5. Contacts

For any questions regarding warranty or returns:
📧 geral@infosfera.pt
📞 +351 966606396