Terms of service
1. Return Period
In accordance with current legislation, the customer has 14 days, counting from the day after receiving the product, to exercise the right of withdrawal from the contract, without the need to provide any reason.
2. Conditions for Acceptance of Returns
For a return to be accepted, the product must:
- Be in the same condition as when delivered, without additional damage or signs of misuse;
- Be returned complete, including all supplied accessories (e.g. charger, cables);
- Be properly packaged to avoid damage during transport.
Products returned incomplete, damaged, or missing original accessories may be refused or subject to a deduction from the refund amount.
Infosfera may deduct from the refund any depreciation of the item resulting from use beyond what is necessary to verify the nature, characteristics, and functioning of the product.
3. Exclusions
- The return policy applies exclusively to hardware.
- Pre-installed software (e.g. Windows, Office) is provided as a courtesy and is not covered by warranty or return.
- Issues related to software do not constitute a manufacturing defect.
- Products purchased on promotion or discount are not eligible for return due to change of mind, only in cases of proven defect.
- Consumable items subject to natural wear, such as batteries, are not covered by returns, except in cases of proven manufacturing defect.
4. How to Request a Return
To initiate a return request, the customer must contact Infosfera by email at
geral@infosfera.pt within 14 days (counting from the day after receiving the product).
After validation of the request, return instructions and the return address will be provided.
⚠️ Returns sent without prior contact will not be accepted.
⚠️ Return shipping costs are the responsibility of the customer, except in cases of proven defect.
The customer is responsible for ensuring proper packaging and bears the transport risk associated with returning the item.
5. Technical Inspection
All returned equipment is subject to technical inspection.
Infosfera reserves the right to refuse returns in the following cases:
- Physical damage resulting from drops, impacts, or misuse;
- Liquid spills or exposure to inappropriate environments;
- Unauthorised alterations, repairs, or tampering;
- Hardware or software interference that compromises the proper functioning of the equipment.
The decision will be communicated to the customer in writing, accompanied by a summary inspection report.
6. Refunds
After receipt and approval of the returned item, the refund will be processed within a maximum of 5 working days, using the same payment method as the original purchase.
Infosfera may withhold the refund until the returned product is received, or until the customer provides proof of dispatch — whichever occurs first.
The refund will only be completed after the technical inspection confirms that the product complies with the return conditions.
In the case of a partial refund (due to missing accessories or deductions), the customer will be informed in advance.
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