Shipping policy
At Infosfera, we work to ensure that your order arrives safely and within the expected delivery time.
Note: working days = Monday to Friday, excluding national holidays.
1. Delivery Areas
We deliver to mainland Portugal and the Autonomous Regions of Madeira and the Azores.
We do not offer international deliveries, except by prior arrangement and express agreement via geral@infosfera.pt.
2. Shipping Costs
For mainland Portugal, shipping is already included in the product price.
For the Azores and Madeira, an additional transport fee applies, calculated at checkout before completing the order.
3. Delivery Times
Mainland Portugal: between 5 and 8 working days after payment confirmation.
Azores and Madeira: between 7 and 12 working days after payment confirmation.
These timeframes are estimates and may vary depending on the carrier or external circumstances.
Delivery times begin counting once payment has been confirmed by Infosfera.
4. Order Tracking
After dispatch, the customer will receive (when available) a tracking code to monitor the delivery status.
5. Damaged Deliveries
If the package arrives visibly damaged, the customer should:
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Refuse the delivery; or
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Note the issue on the courier’s delivery form.
The customer must also report the situation to Infosfera within 24 hours, including photos of the packaging and/or product.
6. Delays and External Circumstances
Infosfera cannot be held responsible for delays caused by carriers, strikes, weather conditions, customs delays, or other events beyond our reasonable control.
7. Delivery Attempts
If the carrier is unable to deliver due to absence or incorrect address, re-shipment may be required. Any additional delivery costs will be communicated to the customer in advance.
If the customer chooses not to receive the order again, shipping costs will not be refunded.
The carrier may consider the delivery complete upon signature by the recipient or by a third party present at the specified address.